RELATIONSHIP MARKETING

Outsourcing the development and management of your customer relationship programmes to HWC makes them more efficient and makes life easier for you and your staff. The benefits of working with us include:

• Flexibility - we can develop web-enabled or offline systems, depending on your requirements.
• Individual solutions - tailored to the requirements of your company stakeholders and customers.
• Cost efficient - no licence fees for our bespoke management solutions means you can have as many users on the system as you want.
• Easy to use - secure user access protocols permit you to have all your customer information in one place, so it's easy for you and your customers to use.
• Mechanised tasks and reporting - tell us the information you need and we will set up the system to provide it in the format you require. Our systems can reference data from other sources, such as your POS data, thus permitting the production of truly meaningful reports.
• Accurate information - our web-enabled systems ensure your valuable customer database is always accurate and regularly cleaned.
• Save time - marketing and sales management resources can be reassigned to evaluation and strategic overview.
• Additional services - we can provide many ancillary and additional services for your programme with no extra burden on you and your staff. These include: datacapture; microsites; voucher fulfilment; storing and despatching POS material and prizes.

To find out more about how we can help you with CRM and loyalty programmes simply contact Claire Bedwell, Client Services Director on 01392 445995 or by email.